Frequently Asked Questions
What ages are Lumi kits suitable for?
Our clay kits are designed for ages 3 and up, with guided step-by-step instructions that work for beginners and experienced crafters alike. Younger kids may enjoy the process with a little help from a grown-up.
Is the clay safe and non-toxic?
Yes. Every Lumi kit uses non-toxic, hypoallergenic, lab-tested air-dry clay. No nasty chemicals, no fumes, no fuss.
Does the clay need to be baked?
Nope — it's air-dry clay. No oven, no heat gun, no extra equipment. Shape it, let it set, and you're done.
Is it really mess-free?
We designed every kit to minimise mess — no sticky residue and no stained surfaces. A quick wipe-down is all it takes to clean up after crafting.
Shipping & Returns
How long does shipping take?
Orders are processed within 1-2 business days and typically arrive within 3-7 business days depending on your location.
Do you ship internationally?
We ship to a number of international destinations at checkout. If you don't see your country listed, get in touch and we'll do our best to help.
What is your returns policy?
We offer a 30-day return window. If you're not happy with your kit, reach out to our team and we'll sort it out.
My order arrived damaged, what do I do?
So sorry about that! Contact us with your order number and a photo of the damage and we'll send a replacement right away.